Shipping Policy
Last updated: July 2026
MadLab Art Designs offers free shipping on every order shipped within the United States — no minimum purchase required. We currently ship exclusively to addresses within the 50 US states.
Processing Time
Orders are processed and prepared for shipment within 2–3 business days. Canvas prints and framed pieces require additional care in packaging, which is reflected in our processing window. During peak seasons (November–December), processing may take up to 5 business days.
Shipping Method & Delivery
All orders ship via tracked ground carrier. Once your order ships, you'll receive a confirmation email with tracking information. Typical transit time is 4–8 business days depending on your location relative to our Liberty, Texas studio.
Packaging by Product Type
- Canvas & framed prints: Shipped flat with reinforced corner protection and rigid outer cartons to prevent bending or crushing in transit.
- Paper prints & posters: Rolled in protective tubes or shipped flat between rigid boards, depending on size.
- Macrame & fiber pieces: Folded with tissue protection in poly mailers or boxed for larger pieces.
- Ceramic vases & pottery: Double-boxed with cushioning material to protect against breakage. Fragile items are marked accordingly on the shipping label.
Tax-Free Checkout
We do not charge sales tax on orders. The price displayed at checkout is the final amount you pay, with no added shipping or tax fees.
Order Tracking
Tracking numbers are emailed automatically once your order leaves our studio. If you haven't received tracking within 4 business days of ordering, please contact us at info@madlab-artdesigns.com.
Lost or Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you. If tracking shows delivery but you have not received your package, contact us within 10 days so we can investigate with the carrier.